FAQ

Returns:

Does LOVEDLUXÉ offer returns:

Here at LOVEDLUXÉ, we offer our customers a 30 day return policy. If you are simply not satisfied with your order, you may return it within 30 days of receipt. The only condition is that the item is in its original condition with all of its accessories (eg. Dustbag...etc) and still has the security tag still intact and not tampered with. 

How do I return an item?
You want to return an item? Here’s how

1. Email returns@lovedluxe.com within 30 days of receipt of your order.
2. Our returns team will send over a returns form via email.
3. Package the item and send the item using your shipping carrier to the address provided on the return form.
4. Once we receive the parcel, please allow 2-3 business days for us to issue a refund excluding shipping fees.

Please note that LOVEDLUXÉ recommends that you use a shipping carrier that includes tracking, insurance and signature confirmation.

 

Payments:

Are the prices at LOVEDLUXÉ negotiable?
We keep our prices as low as possible, therefore all prices are fixed and not negotiable.

Does LOVEDLUXÉ have any promotions / sales?
LOVEDLUXÉ doesn't usually have sales, however, we do select certain items after they have been on consignment with us for over a certain period of time, we place these items into the Sale Page.

What payment methods does LOVEDLUXÉ accept?
LOVEDLUXÉ accepts Mastercard, Visa, American Express and PayPal.

 

Consignment:

What is consignment?
Consignment is when you send your bags to LOVEDLUXÉ to get bought by visitors of LOVEDLUXÉ. Once the item is bought you will receive payment within 1-2 business days.

What fees does LOVEDLUXÉ charge for consignment?

We have a fixed consignment rate of 20% for all luxury goods under $3000 and a flat rate of 15% for all goods above $3000.   

What brands does LOVEDLUXÉ accept for consignment?
Balenciaga

Burberry

Chanel

Chloe

Christian Dior

Fendi

Gucci

Hermes

Jimmy Choo

Louis Vuitton

Marc Jacobs

Miu Miu

Prada

Yves Saint Laurent

*Your luxury item may be listed on eBay, you will not be charged for the eBay listing fees as it is already included in the fees.

How do you calculate the value/price of the luxury items?
There are many factors that contribute to the value/price of your luxury item, some factors include the price of recent sales for similar items, fashion trends and the scarcity of the item.

Does LOVEDLUXÉ accept Shoes?
Unfortunately, LOVEDLUXÉ is currently not accepting shoes.

Does LOVEDLUXÉ accept Jewellery?
Unfortunately, LOVEDLUXÉ is currently not accepting Jewellery.

Does LOVEDLUXÉ accept Watches?
Yes, LOVEDLUXÉ will accept watches for consignment.

How long will it take for my item to get listed on LOVEDLUXÉ after sending it?
As we have to authenticate and photograph all items before listing it on LOVEDLUXÉ, it would take approximately 3-5 days before an item gets listed.

How long will it take for my bag to get sold?
There is no guarantee for how long an item will take to get sold. On average, items usually sell within a few weeks to a month.

What shipping carrier should I use to send my bag for consignment?
There is no particular shipping carrier to use; LOVEDLUXÉ just advises to use a carrier which offers full tracking and delivery confirmation. 

 

Direct Buying:

What is direct buying?
Direct buying is when LOVEDLUXÉ offers to buy your luxury items outright, without waiting. This method is beneficial when you need the cash now. To use this service just fill out the Sell To Us form and we will give you a quote for consignment and direct buying.

What items does LOVEDLUXÉ usually buy directly?
LOVEDLUXÉ buys Chanel, Louis Vuitton and Prada outright, although we usually quote on most brands listed in your Designers 
Tab.


How do I get paid if I were to use direct buying?
We usually send payment to your PayPal account.

How are direct buying prices calculated?
We calculate direct buying prices by taking 55-70% of the estimated resale value of the bag.

 

Shopping and Ordering:

Is all items from LOVEDLUXÉ guaranteed authentic?
LOVEDLUXÉ guarantees that all items are 100% authentic. Items need to be authenticated even before it is listed on the site.

Does LOVEDLUXÉ accept International Orders?
LOVEDLUXÉ accepts  International Orders, but however, due to custom policies we are able to ship to these countries:
Germany, France, Spain, Italy and South America.

 

Shipping:

What shipping carrier does LOVEDLUXÉ use?
LOVEDLUXÉ uses both FedEx and AusPost.

When will LOVEDLUXÉ ship my item?
LOVEDLUXÉ will ship items within 1 business day after payment is cleared.

Does LOVEDLUXÉ declare less than the amount you paid for in customs forms?
No, LOVEDLUXÉ will declare the purchase price of the item.

Does LOVEDLUXÉ ship internationally?
Yes, LOVEDLUXÉ ships worldwide. However some countries have custom policies which don’t allow us to ship to them. The countries that LOVEDLUXÉ will NOT ship to are: Italy, Spain, Germany, South America and France.  

Who is responsible for taxes / tariffs / custom fees?
The buyer is responsible for any custom fees, taxes and tariffs from their country.

What are the shipping fees? 

Shipping Fees will be calculated during Checkout 

 

Contact Us

contact@lovedluxe.com
customerservice@lovedluxe.com

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